Security Water and Sanitation Districts
Districts Information

Office Location and Hours

    (719) 392-3475
    231 Security Blvd
    Security, CO 80911

    Office hours are Monday-Friday 8:00am to 5:00pm

    Drive-up payment box and  Walk-up payment window are open 24hours and  are emptied once daily at 8:00a.m.

Contact Information

        General Information - info@securitywsd.com

        District  Manager
            Roy Heald - r.heald@securitywsd.com
   
        Front Office
           Mrs. Connie Mikel - c.mikel@securitywsd.com

        Finance Office
            Mrs. April VanCura -a.vancura@securitywsd.com

                                              Water and Sewer Rates

       METERED POLICY LETTER – EFFECTIVE FEBRUARY 25, 2010

SECURITY WATER AND SANITATION DISTRICTS/ENTERPRISES

                          231 SECURITY BLVD. * COLORADO SPRINGS, CO 80911 * 392-3475

WATER RATES: 

Commercial Irrigation Service Charge $10.00 (3/4" - 2" meters - Higher service charges apply to larger meter sizes)
Commercial Irrigation Volume Charge: $2.00 / 1000 gallons

SEWER RATES:

Residential Flat Rate $23.05

Commercial based on metered water usage: $23.05 per month plus $3.95 per 1,000 gallons in excess of first 5,500 gallons
*Irrigation accounts may be set up without incurring sewer charges by purchasing a separate irrigation meter*

1.          Monthly bills for water and sewer are due upon receipt.  If the water bill is not paid by 8:00 a.m. on the 25^th day of the month, a $10.00 administrative fee will be assessed and added to the next billing if not paid.  There shall be only one administrative fee charged per billing.  If the entire water bill is not paid by 8:00 a.m. on the 25^th day of the following month, another $10.00 administrative fee will be added to that months billing.  Water service will be disconnected when an account becomes 90 days delinquent.  The total amount owing PLUS a $20.00 reconnect fee will be collected in way of cash or money order only before water service is resumed as recovery of the Districts’ costs of collection.  A shut-off notice is sent out to all customers whose account is 90 days delinquent and stating when turnoff is scheduled.

2.          All charges for service are against the property and the owner and/or tenant of the property is responsible for arrangement for payment of these charges.  Such charges shall constitute a perpetual and continuing lien upon such property until such charges have been paid in full. (C.R.S. 32-1-1001(j)).  It is very important that each new occupant sign for service in order to keep our records accurate.  When a final is called for, a final reading will be taken and the water turned off.  Service will not be reinstated until the account has been paid in full in cash or certified funds, not a personal check.  All prorating are between owners, property managers, renters, etc., and not the Districts.

3.          All meters must be located so as to allow free and non-hazardous access at reasonable times for reading, removal, inspection and replacement.  The meter will measure the entire supply of water to the premises.

4.           Metered water users who violate the irrigation regulations or wastewater will be issued a violation ticket.  A water user who receives three violations within a twelve-month period shall pay a $25.00 charge for each violation after the first three.  If the $25.00 charge is not paid within ten- (10) days after notice, the service will be discontinued until the charge is paid.  A $20.00 reconnect fee will be collected before water service is resumed.

5.          A $25.00 fee shall be charged for all returned checks.  This charge will be assessed, plus any other charge that the District incurs for handling the check.

6.          When material such as concrete or other hard material is placed over the Security Water lines, water meters or curb stops, the cost of removal shall be passed onto the property owner.  Refer to “Chapter 4 – Security Water District Regulations, “Service Lines”.  The cost of moving vehicles to gain access shall be charged to the owner.

7.          SEWER ONLY ACCOUNTS – When the monthly sewer charge is not paid by 8:00 a.m. on the 25^th day of the month, an administrative fee of $10.00 will be assessed.  There shall be only one administrative fee charged per billing.  If the entire sewer bill, including the administrative fee, is not paid by 8:00 a.m. on the 25^th day of the following month, another $10.00 administrative fee will be added to that month’s billing.  In lieu of shut off a $75.00 fee will be assessed on the 26^th day of the month to all sewer only accounts that are two or more months behind as recovery of the Districts’ costs of collection.  A reminder notice is sent out to all sewer only accounts whose balance is two or more months behind and stating when the $75.00 charge will be assessed.

8.          In the event a user disputes the accuracy or amount of a billing, the user shall notify the Districts’ offices, in writing, within ten- (10) calendar days of receipt of the billing in dispute.  Any notices of dispute received after the ten- (10) day period specified will not be heard and the dispute will be deemed waived.  A hearing will be scheduled with the Boards of Directors to hear the dispute within thirty- (30) days of filing the written notice of dispute.  A determination by the Boards of the accuracy and/or adjusted amount of the billing will be final.

9.          In the event any user violates any of the rules and/or regulations of the Districts, the Boards of Directors, in addition to all other legal remedies available to them, may order the user disconnected from the water and sanitation systems.

10.       The Districts specifically reserve the right to use any and all available means to collect any delinquent amounts owed to the Districts.  This may include, but is not limited to, certifying the delinquent amounts to the county treasurer and collecting said amounts as taxes, pursuant to C.R.S. 32-1-1101(1)(e).  The District may also pursue collection efforts against the user or property owner for any delinquent water or sewer charges due.  In addition to all bills due, the Districts shall also be due and entitled to recovery of all costs of collection so incurred including, without limitation, court costs, filing fees and attorneys’ fees and costs.  All such amounts shall be considered as a charge of the Districts and shall constitute a perpetual lien on and against the property served.

11.       We will not give any refunds.  However, in certain circumstances, we may give a credit.  We suggest that, when closing on the sale or purchase of a home, all charges for water and sewer be settled at the closing.

12.       The Districts may charge interest on amounts due at the annual percentage rate of eighteen percent per annum for the time outstanding, however no interest shall be charged on a delinquency charge.

The above rates, rules, and regulations are those in effect on February 25, 2010 and the Board of Directors may change these rates and regulations from time to time.  A tampering fee of up to $500.00 may be levied to persons tampering with district equipment

SECURITY WATER AND SANITATION DISTRICTS/ENTERPRISES
231 SECURITY BLVD. * COLORADO SPRINGS, CO 80911 * 392-3475